Throughout the Covid-19 pandemic, we have worked with our people, clients, and partners to help to prevent the spread of infection whilst still being able to provide an effective service. The measures we have implemented, despite the challenges and unpredictability of the current situation, enables us to continue to provide that service. Maintaining the safety of our people and our clients. We are grateful for your continued support. Here’s a useful reminder of our current processes for the delivery of our services:
We have implemented the following measures that we hope will ensure our customers experience an undisrupted service:
Our plans checking service will continue as normal. We will ensure that we respond to you quickly to either issue an approval or request further information in order to do so.
For the significant majority of inspections, we recognise that it will still be necessary to attend the site. When booking these site inspections the operations teams will be confirming the following:
Please advise us if anyone at the site (property owner or builder) has been ill, or is displaying the coronavirus symptoms;
Please advise if anyone at the site is in quarantine or is shielding;
Could the inspection be carried out in the absence of the builder/homeowner if necessary?
Where appropriate, we may decide to carry out certain inspections virtually. Working with trusted partners ensuring we obtain the necessary evidence to confirm compliance is key. This will be in the minority of cases. We find the best way to support our clients is by being on-site!
Site surveyors will wear masks inside properties and will attempt to maintain a 2m distance between themselves and others at the site
Our business continuity team will continue to hold regular meetings to develop and adapt to changes. This will ensure we remain up-to-date and able to provide our services.
If you do have any questions, please get in touch with your HBC contact or phone our operations team 01438 879990.