We are working with our employees, clients, and partners to help prevent infection and the spread of the Coronavirus whilst still being able to provide an effective service. Our flexible working policy and the actions we have taken internally helps us to minimise the risk of the virus being spread. This means that HBC is in a good position to carry on providing our statutory function during this challenging and unpredictable time.
We have implemented the following measures that we hope will ensure our customers experience an undisrupted service until the Government advises us that business practices can return to normal:
Our plans checking service will continue as normal and we will ensure that we respond to you quickly to either issue an approval or request further information in order to be able to issue an approval.
To ensure the health and wellbeing of our people and those who they will come into contact with on-site we are amending our approach to site work:
Where appropriate we will carry out certain inspections virtually, working with trusted partners to ensure that we can obtain the necessary evidence to confirm compliance.
For certain inspections we recognise that it will still be necessary to attend site. When booking these site inspections the operations teams will be confirming the following:
If anyone at the site (property owner or builder) to be visited has been ill and displaying the coronavirus symptoms;
If anyone at the site (property owner or builder) has travelled from either Italy, Spain or China within the last 2 weeks;
Could the inspection be carried out in the absence of the builder/homeowner if necessary?
For the first two questions if anyone is ill or has visited those countries then we will seek to delay our visit until such time as the necessary quarantine period has expired.
PLEASE NOTE WE WILL ADVISE YOU CONCERNING HOW YOUR SITE INSPECTION WILL BE CARRIED OUT.
Do not assume we will accept photographs.
Our business continuity team will continue to hold regular meetings to develop our contingency plan to adapt to changes and ensure we remain up-to-date and able to provide our services.
If you do have any questions, please do not hesitate to get in touch with your HBC contact or phone our operations team on 01438 879990.