We would like to express our thanks and appreciation to the Hertfordshire Building Control team for all their help and assistance given to us whilst carrying out the refurbishment works at our offices at Old Auction House, Hoddesdon. I would especially like to thank Les Ryder for all the help he has given me ( leading us through the required processes ) as this was a new challenge for me. Les has been totally approachable, always professional and with a wealth of experience has helped us overcome some challenges- especially the french drain system to help us with water dispersion to the carpark area ( ingenious idea ). It makes a real change these days to have helpful personnel who are willing to go the extra mile - in my experience, this is not something that I come across every day, so thank you.

Extremely efficient fast service. As a customer, I was impressed that you came out so quickly and phoned me ahead of time to say you were on your way. Paul Smith was very helpful onsite and even took his shoes off at the door. Paul told me that I'd have my paperwork within 24 hours and 22 hours later it duly arrived. As a customer, I felt that I've had a fast, efficient, friendly service from everyone I've dealt with.

I just wanted to pass on a commendation for Les Ryder. He has just helped us getting building control sign off on our building. It was very urgent as we are selling the building and he responded very quickly and helped us through the whole process in record time. He deserves a big pay rise!

Thanks to Hertfordshire Building Control Department. I would also thank your department and especially your colleague who visited our premises. It is very rare nowadays to meet and face humble and courteous professional like Mr Peter Moore especially when one has such a power authority. We wish him and his family a very happy and prosperous life. .