We are very proud of the service we provide for our customers. In fact, we see a client relationship drastically more personal than that of most agencies in our field - we place our customers at the heart of what we do. Our client relationships do not start at 9AM and end at 6PM; they stay with us all the way through the build process to ensure safety to all.
Our Vision is to become the building compliance consultancy of choice, unrivalled in the marketplace, renowned for our great service, great people and great results.
Our mission is to ensure quality buildings and add value for our customers and communities by leading the compliance process.
We place our customers at the heart of what we do
We care about what we do and strive to be the best
We take an active role in improving our knowledge and share it with colleagues to ensure we grow individually and as an organisation
We ensure all our consultants attain professional qualifications
We listen to our customers and staff and take appropriate action quickly
We are flexible in the ways we work and support each other so we can best serve our customers
We act with foresight to ensure problems are prevented and costs are minimised
We seek advice and work hard to grow our knowledge
We are open with our customers and our staff
We work with all stakeholders to ensure that our buildings are the best they can be
We value our communities, customers and staff and invest in them
We are inclusive at all levels
We recognise those who have gone the extra mile
We give back to our communities by returning 100% of our profits to them
We act with integrity in all that we do
We have a strong moral compass, act ethically and are prepared to take difficult decisions
We act fairly in all our dealings with our staff, our customers and our communities
We will not allow our professionalism to be compromised
“Working with Hertfordshire Building Control was fantastic - They advised us on how best to avoid the many mistakes people often make when renovating older properties.”
“As a construction site manager I am always happy to work with Hertfordshire Building Control - they help to advise on aspects of the build as well as helping us to adhere to health and safety regulations.”
Construction Site Manager
“This incredible team helps us on every project! They are friendly and easy to work with. I would highly recommend this company to anyone.”
"I felt compelled to write to say what a massive help Pat Folan was in our recent application for a Section 81 notice. We are extremely grateful for all his hard work and how incredible helpful he was, in spite of his busy workload.
My mother is elderly and disabled and Pat's help means that my mother will have access to proper facilities and access, once the new house is built. Without Pat's help, my mother would've had to wait months longer for vitally needed suitable accommodation......at 84 years old, time is of the essence.
He was brilliant.
Our family are so grateful. Thank you very much."
Resident of Hertsmere
Dear Building Control, Please can the following message be passed to Amber Kendellen the Senior Building Control Surveyor who did a fantastic job supporting us through the above works last month.
‘Dear Amber, Just wanted to say a big thank to you. For all your help, support and guidance dealing with our garage conversion last month. It was most appreciated.’
Greta and Noel Gardiner
Greta and Noel Gardiner
I would like to praise your team for the service I have just received. I had an issue with the property I'm selling and needed a Building Control Regularisation Certificate to satisfy my buyer. It took just over a week from my initial application email to receiving the certificate, I was expecting a much longer (and more expensive) process, but credit to your system, everything seemed very easy.
Finding and downloading the correct application form on your website was straightforward, although it says to refer to guidance notes for prices (which I wasn't able to find). Les Ryder was very friendly and helpful on the phone, responded to all my emails/questions, and arrived for the site inspection at the arranged time.
I was extremely worried that I might lose my buyer, and the house I'm trying to purchase because of this issue, but we appear to be back on track now, so thanks again.Mr C of Hoddesdon
Mr C of Hoddesdon
I am writing to you to say how happy my husband and I are with the service provided by your team of staff.
A few months ago we moved into our ‘forever home’ and decided to do some interior renovation in making a more open plan kitchen/dining room. We have never embarked on a building project like this before, so it was all very much a learning curve.
Your staff members have helped and supported us every step of the way and we wanted to say a huge thank you. Without their professional guidance and direction we would not have been able to easily understand how the system now operates and what we needed to do to accomplish our wished for end result.
Mr & Mrs Roast
I would just like to compliment Building Control (Heather Massie) for the excellent and prompt way in which she handled my query and gave me advice.
It is not often that I experience such excellent and friendly Customer Service and everyone that I dealt with is a credit to the organisation.
Mr S – Baldock resident
I have found Russell to be very polite, approachable and also a very knowledgeable building control surveyor. I have recently had a very difficult situation on site. This was related to the drainage system, and ensuring the right gradient on the foul drain run.
Russell took it upon himself to study the issues. He presented me with suggestions for solutions which saved me a significant amount of time, and consequently costs. Russell is a fine man, a pleasure to work with and I believe a credit to building control. David Scriven, Court Homes Construction.
David Scriven – Court Homes Construction
Thanks to Hertfordshire Building Control Department. I would also thank your department and especially your colleague who visited our premises.
It is very rare nowadays to meet and face humble and courteous professional like Mr Peter Moore especially when one has such a power authority.
We wish him and his family a very happy and prosperous life.
Mr A Vayani & family
I just wanted to pass on a commendation for Les Ryder. He has just helped us getting building control sign off on our building. It was very urgent as we are selling the building and he responded very quickly and helped us through the whole process in record time. He deserves a big pay rise!
Business Development Manager
Extremely efficient fast service. As a customer, I was impressed that you came out so quickly and phoned me ahead of time to say you were on your way. Paul Smith was very helpful onsite and even took his shoes off at the door. Paul told me that I'd have my paperwork within 24 hours and 22 hours later it duly arrived. As a customer, I felt that I've had a fast, efficient, friendly service from everyone I've dealt with.
Mr Smith – Residential Customer
Business Development Manager
We would like to express our thanks and appreciation to the Hertfordshire Building Control team for all their help and assistance given to us whilst carrying out the refurbishment works at our offices at Old Auction House, Hoddesdon.
I would especially like to thank Les Ryder for all the help he has given me ( leading us through the required processes ) as this was a new challenge for me.
Les has been totally approachable, always professional and with a wealth of experience has helped us overcome some challenges- especially the french drain system to help us with water dispersion to the carpark area ( ingenious idea ).
It makes a real change these days to have helpful personnel who are willing to go the extra mile - in my experience, this is not something that I come across every day, so thank you.