Broxbourne Building Control

I would just like to compliment Building Control (Heather Massie) for the excellent and prompt way in which she handled my query and gave me advice. It is not often that I experience such excellent and friendly Customer Service and everyone that I dealt with is a credit to the organisation.

I am writing to you to say how happy my husband and I are with the service provided by your team of staff. A few months ago we moved into our ‘forever home’ and decided to do some interior renovation in making a more open plan kitchen/dining room.  We have never embarked on a building project like this before, so it was all very much a learning curve. Your staff members have helped and supported us every step of the way and we wanted to say a huge thank you.  Without their professional guidance and direction we would not have been able to easily understand how the system now operates and what we needed to do to accomplish our wished for end result. (more…)

I would like to praise your team for the service I have just received. I had an issue with the property I'm selling and needed a Building Control Regularisation Certificate to satisfy my buyer. It took just over a week from my initial application email to receiving the certificate, I was expecting a much longer (and more expensive) process, but credit to your system, everything seemed very easy. Finding and downloading the correct application form on your website was straightforward, although it says to refer to guidance notes for prices (which I wasn't able to find). Les Ryder was very friendly and helpful on the phone, responded to all my emails/questions, and arrived for the site inspection at the arranged time. I was extremely worried that I might lose my buyer, and the house I'm trying to purchase because of this issue, but we appear to be back on track now, so thanks again. Mr C of Hoddesdon  

Dear Building Control, Please can the following message be passed to Amber Kendellen the Senior Building Control Surveyor who did a fantastic job supporting us through the above works last month. ‘Dear Amber, Just wanted to say a big thank to you.  For all your help, support and guidance dealing with our garage conversion last month. It was most appreciated.’ Kindest regards Greta and Noel Gardiner  

"I  felt compelled to write to say what a massive help Pat Folan was in our recent application for a Section 81 notice.  We are extremely grateful for all his hard work and how incredible helpful he was, in spite of his busy workload. My mother is elderly and disabled and Pat's help means that my mother will have access to proper facilities and access, once the new house is built.  Without Pat's help, my mother would've had to wait months longer for vitally needed suitable accommodation......at 84 years old, time is of the essence. He was brilliant. Our family are so grateful. Thank you very much."

“This incredible team helps us on every project!  They are friendly and easy to work with.  I would highly recommend this company to anyone.”

“As a construction site manager I am always happy to work with Hertfordshire Building Control - they help to advise on aspects of the build as well as helping us to adhere to health and safety regulations.”

“Working with Hertfordshire Building Control was fantastic - They advised us on how best to avoid the many mistakes people often make when renovating older properties.”