Broxbourne Building Control

Just a quick line to thank you for your time yesterday at the fire incident in Hitchin. It was really appreciated and gave me confidence that my understanding of the situation and my concerns were justified, whilst providing the reassurance that we needed as a fire service to ensure the ongoing safety of the residents.  

"I just wanted to take the time to thank your surveyor Amber Jenkins for all her hard work and assistance. She has been so informative, helpful, available and professional throughout this whole process.  Without her help and knowledge, the stress level would have been intense and the project would not have run as smoothly."   December 2019  

"It makes a real change these days to have helpful personnel who are willing to go the extra mile - in my experience, this is not something that I come across every day, so thank you."

"Extremely efficient fast service. As a customer, I was impressed that you came out so quickly and phoned me ahead of time to say you were on your way. Paul Smith was very helpful onsite and even took his shoes off at the door. Paul told me that I'd have my paperwork within 24 hours and 22 hours later it duly arrived. As a customer, I felt that I've had a fast, efficient, friendly service from everyone I've dealt with."

"I just wanted to pass on a commendation for Les Ryder. He has just helped us getting building control sign off on our building. It was very urgent as we are selling the building and he responded very quickly and helped us through the whole process in record time. "

"Thanks to Hertfordshire Building Control and especially your colleague who visited our premises. It is very rare nowadays to meet and face a humble and courteous professional like Mr. Peter Moore."  

"I have recently had a very difficult situation on site.  This was related to the drainage system, and ensuring the right gradient on the foul drain run. Russell took it upon himself to study the issues. He presented me with suggestions for solutions which saved me a significant amount of time, and consequently costs.  Russell is a fine man, a pleasure to work with and I believe a credit to building control". David Scriven, Court Homes Construction. .  

I would just like to compliment Building Control (Heather Massie) for the excellent and prompt way in which she handled my query and gave me advice. It is not often that I experience such excellent and friendly Customer Service and everyone that I dealt with is a credit to the organisation.