We have a reputation for outstanding customer service which is achieved because we are lucky enough to employ talented and committed people. In return, we aim to be a top-rated employer and offer an excellent benefits package and a professional but relaxed working environment, where our people are given exceptional development and advancement opportunities. Whereas knowledge and experience are important we place a great deal of emphasis on values believing that people who share our values and have a passion for looking after our customers can be taught the rest.
Our operations team are usually the first members of our staff who will have any interaction with our customers. You will, therefore, be required to undertake training to understand the building control process prior to engaging with our customers as they book site visits, pay invoices and ask generic questions about the building control process. Your main responsibilities will include:
Booking site visits on behalf of our customers;
Accepting and registering applications from customers and the associated payments;
Answering questions of a non-technical nature about building control matters;
Ensuring that our operating system is managed effectively and is kept up to date.
You will enjoy the support of a professional team and be actively encouraged to develop your career in a growing and successful company.
Our operations team staff are likely to have experience of managing customers. Although experience of the construction industry is not essential it would be an advantage, however, we are far more interested in people who share our values and wish to put our customers first. You will be able to demonstrate that you have excellent communication skills both written and verbal and be a competent user of a range of IT Systems. You should have passed GCSE English and Maths. You will be expected to learn quickly and to aid this should be unafraid to ask questions and seek expert advice. For people who wish to do so there is an opportunity to progress beyond the operations team and develop a career as a building control surveyor.
Package up to £22k per annum;
25 days per annum plus bank holidays with additional days for long service;
Flexible working arrangements;
Excellent training and development opportunities;
Employer pension contribution of 6%;
Death in Service Benefit of 3 x salary;
Free on-site parking;
Eyecare contribution cost
To apply please email your CV to email@example.com. For an informal chat please contact Caroline Beaumont firstname.lastname@example.org or 01438 879989.